UK-wide · 7 days a week
Talk to a real person.
Booking a clearance, a move or a quick collection — or just checking something before you book? We're happy to help. One friendly team, one inbox, quick replies.
Email us
The fastest way to reach us
Drop us a line and a member of the team will get back to you personally.
hello@vanloader.co.ukWe reply to most emails within 2 hours during support hours, and always within one working day.
Support hours
Open 7 days a week
Available every day, including weekends and bank holidays.
- Monday – Sunday: 8:00am – 8:00pm
- Emails outside these hours are answered first thing next morning.
- Next-day and same-week slots are often available.
What to email us about
However we can help.
Bookings & availability
Need a specific date, or a job before a completion/check-out deadline? Send your postcode and dates and we'll sort it.
Clearances & probate
Clearing an estate? We can provide a written contents valuation for probate and work alongside your solicitor.
Reschedules & changes
Need to move a date? Free up to 24 hours before — just send your booking reference.
Complaints & feedback
If something wasn't right, we want to know. Email your booking reference and we'll put it right, fast.
Van crews
Run a licensed van crew and want pre-booked work? See For van crews.
Press & partnerships
Journalists, solicitors and estate agents — email with "Partnership" in the subject.
Quick answers
Before you get in touch
How do I reschedule?
Email hello@vanloader.co.uk with your booking reference and a couple of dates that suit. Free up to 24 hours before.
How and when do I pay?
No payment to book. You pay once the job's done, by card or bank transfer — or pay in full when you book and save 10%. Prices are fixed and all-inclusive, confirmed from your photos.
Is my waste disposed of legally?
Yes — anything taken for disposal is handled by Environment Agency–registered waste carriers, with a Waste Transfer Note provided.